Charlotte Torrance

Charlotte Torrance is a seasoned professional with extensive experience in learning and development as well as customer service. Currently serving as a Senior Learning and Development Administrator at Maria Mallaband Care Group Ltd since January 2021, Charlotte has previously held key roles at DECISION FIRST LIMITED, including Team Leader and Team Advisor, where responsibilities involved monitoring team performance and client SLA compliance. Additional experience includes positions as a Customer Service Advisor at Enact Conveyancing, Cash Office Supervisor at B&M Retail, and Sales Associate roles at both Primark and Poundstretcher Ltd. Charlotte's educational background includes a TQUK Level 3 Award in Education and Training and a BTEC National Diploma in Acting from Leeds City College.