Desiree Jones

Desiree Jones is an experienced professional with a diverse background in customer service, real estate, and medical coding. Currently serving as a Contact Center Representative II at State Farm since August 2022, Desiree establishes customer relationships and educates agents. As a Realtor at Keller Williams Cityside since February 2021, Desiree assists clients in buying and selling properties, guiding them through negotiations effectively. At Marietta Eye Clinic from April 2019, Desiree translates medical information into codes while collaborating with medical staff for accuracy. Previous roles include Sr. System Analyst and System Analyst II at WellStar Health System, where Desiree provided Epic provisioning and excellent customer service to a large client base. Early career experience includes resolving IT issues at Pathfire. Desiree holds multiple project management certifications from Google Coursera and an Associate of Science in Medical Billing and Coding from Ultimate Medical Academy.