Edelyn Bernardo-Nibre has a diverse work experience spanning over 16 years. Edelyn currently works as a Production Manager at Markable Solutions since February 2021. Prior to this role, they served as a Managing Consultant at Ziff Davis from December 2016 to February 2021.
Before joining Ziff Davis, Edelyn worked at C3/CustomerContactChannels, Inc. for over three years. Edelyn started as a Back Office and Operations Supervisor in April 2013 and remained in that position until December 2016. Edelyn'sresponsibilities included data collection, storage, and analysis for the Back Office department, as well as the supervision of other Back Office Agents. Additionally, they also handled customer service representatives in charge of incoming calls for an Airline Account.
From June 2011 to March 2013, Edelyn worked at CHARTIS Insurance Limited. Edelyn initially held the role of a Customer Service Associate, selling health and motor insurance policies over the phone to customers. Later, they transitioned into a Quality Analyst position, where they listened to sales calls and conducted coaching sessions with marketing officers.
In 2009, Edelyn worked as a Telesales Consultant at MSIG Insurance (Singapore) Pte. Ltd., reaching out to customers to introduce personal protection plans, assisting with enrollments and addressing customer queries.
Prior to their tenure at MSIG Insurance, Edelyn worked at AIA Singapore as a Campaign Executive, introducing new products to existing policyholders, enrolling customers in new plans, and providing assistance with inquiries.
Edelyn began their career at TGK-Asia Consultancy Services in 2007 as a Customer Service Executive and worked there until 2008. Before that, they worked as a Customer Service Representative at Sitel from June 2005 to March 2007.
Overall, Edelyn Bernardo-Nibre has gained extensive experience in various roles, including production management, consulting, back-office supervision, customer service, telesales, and campaign execution.
Edelyn Bernardo-Nibre earned a Bachelor's Degree in Political Science and Government from the University of the Philippines, which they completed from 1996 to 2000. Edelyn went on to pursue a Master's Degree in Management at the same university, which they obtained from 2013 to 2014. In addition to their formal education, Edelyn also holds several certifications, including a Professional Civil Service certification from the Philippine Government. Edelyn has also obtained certifications in Basic Concept and Principles, Health Insurance, and Personal General Insurance from the SINGAPORE COLLEGE OF INSURANCE LTD, although the specific dates of their completion are not provided.
February, 2021 - present