We are the market operator for the non-household water retail market in England. We provide independent insight and expertise on the value of water.

Our role as market operator is to provide infrastructure, information and governance services to enable customers to switch retailer and for settlement to take place between wholesalers and retailers. 

Working closely with our water company members and stakeholders, we look for opportunities to improve and evolve the market to benefit non-household customers.

Water

Market Operator Services Limited

Market Operator Services Limited (MOSL)'s headquarters in Southampton, United Kingdom

Sarah McMath

Kerry Spencer

Ricardo Wissmann-Alves

Steve Formoy

Angela Day

Andrew Johnson

Lyvia Nabarro

The Market Design and Improvement Team at Market Operator Services Limited (MOSL) is responsible for developing and enhancing the frameworks and systems that govern the non-household water retail market in England. This team collaborates with water company members and stakeholders to identify opportunities for market improvement, implement innovative design changes, and ensure effective market governance and performance. Their efforts aim to enhance the overall customer experience and facilitate smoother retailer-switching processes.

Market Design and Improvement Team

The Governance and Compliance Team at Market Operator Services Limited (MOSL) is responsible for ensuring adherence to regulatory frameworks and internal policies within the non-household water retail market. This team manages risk, oversees compliance protocols, and provides legal guidance, while fostering transparent governance practices. By collaborating with stakeholders and water companies, they strive to enhance market integrity and operational efficiency, ultimately benefiting non-household customers.

Governance and Compliance Team

The Technology and Data Management Team at Market Operator Services Limited (MOSL) is responsible for developing and maintaining robust IT infrastructure and data systems that facilitate seamless operations in the non-household water retail market. This team ensures data integrity and security, oversees software development and integration, and leads testing initiatives to enhance service delivery. By leveraging technology and data insights, they aim to streamline processes and improve overall market efficiency for the benefit of customers and stakeholders.

Technology and Data Management Team

The Communications and Branding Team at Market Operator Services Limited (MOSL) is responsible for enhancing the organization's public image and promoting its mission within the non-household water retail market. The team develops strategic communications and branding initiatives, facilitates stakeholder engagement, and ensures effective digital outreach to inform and educate customers about market operations and improvements. By fostering strong relationships with water companies and key partners, they aim to elevate the understanding of water's value and support market evolution for the benefit of non-household customers.

Communications and Branding Team

The Finance and Planning Team at Market Operator Services Limited (MOSL) is responsible for overseeing the financial health of the organization and ensuring strategic alignment with its operational goals. They manage budgeting, forecasting, and financial reporting processes while collaborating with other teams to provide insights that drive informed decision-making. Additionally, the team supports market evolution initiatives, enhancing value for non-household water customers through effective financial stewardship and planning.

Market Operator Services Limited

Org chart

Teams

Market Design and Improvement Team

Governance and Compliance Team

Technology and Data Management Team

Communications and Branding Team

Finance and Planning Team

Offices

Market Operator Services Limited

Org chart

Teams

Market Design and Improvement Team

Governance and Compliance Team

Technology and Data Management Team

Communications and Branding Team

Finance and Planning Team

Offices

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