Michael M.

Michael M. began their work experience in 2009 as a Customer Support Specialist at Sitel, where they worked until 2010. Michael then moved on to Sykes Philippines and worked as a Customer Support Associate from 2010 to 2011. In 2011, they joined 24-7 Intouch as a Customer Support Specialist for a few months. From 2012 to 2014, Michael worked as a Customer Service Representative at Teleperformance. Michael then took on various roles at Teleperformance, including Lead Trainer from 2015 to 2017, Assistant Manager Training from 2018 to 2019, and Training Manager from 2019 to 2020. Currently, Michael is employed at MarketMan: Restaurant Inventory Management as a Customer Success Trainer, starting in February 2021.

Michael M. started their education in 2005 at the Datamex Institute of Computer Technology, where they obtained an Associate's degree in Computer/Information Technology Administration and Management in 2007. Afterward, from 2007 to 2009, they attended the University of Baguio, where they studied Industrial Engineering, although the degree they earned is not specified. Additionally, Michael M. holds a Lean Six Sigma White Belt Certification from Teleperformance. No specific information regarding the month and year of obtaining the certification is provided.