Heloise Ely is a Senior Service Designer at Marks and Spencer, having transitioned to this role in 2024. Previously, Heloise served as a Management Consultant at KPMG UK from 2019 to 2022, where they focused on human-centric design and customer-centric change. Heloise's early career includes various internships, including at the University of Bristol as a Student Ambassador and at FRANCE24. They also gained experience in marketing and content production while interning at ELSODENT and CroissancePlus.
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