Tom Simms is an accomplished professional currently serving as a Senior Service Assurance Manager at Marks and Spencer since November 2025. Prior experience includes a Graduate Scheme in Technology Consulting and subsequent roles at Hitachi Vantara, where responsibilities as a Client Operations Manager involved managing client support, incidents, and compliance with ITIL best practices. Tom also held the position of Service Delivery Manager at Hitachi Solutions UK from April 2021 to October 2025, focusing on improving service quality and client satisfaction. Educational qualifications comprise A Levels from Lionheart Educational Trust and a First Class Honours Bachelor's Degree in Business with Economics from Northumbria University.
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