Marm Assistance
Yusuf Kartal is an experienced professional with a diverse background in operations, education, and customer service. Currently serving as a Senior Operations Supervisor at Marm Assistance since April 2023, Yusuf previously worked as an English Teacher and Educational Coordinator Assistant at English Culture Pendik since September 2015, focusing on literature interpretation and book assignments. Between December 2021 and April 2023, Yusuf held the role of Quality Assurance Specialist at YAKUTCAM / YAKUTGLASS, assessing training needs and collaborating with management. From June 2018 to October 2021, Yusuf worked at Turkish Ground Services Inc as a Passenger Service Agent, where responsibilities included providing passenger information, assisting with boarding procedures, and coordinating with ground staff. Additionally, Yusuf has experience as a Passenger Services Coordinator.
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Marm Assistance
• Since 1986, through market changes and technological progress, our focus has always been to provide exceptional client service, whether in medical assistance, travel services or roadside assistance. We’re all working at Marm Assistance together toward the goal of creating “value” for our clients. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients (to you) and each other. • We surround ourselves with smart people who understand our clients’ business because we don’t settle for “good enough” when it comes to our clients’ experiences. Going above and beyond together is the key to our success. We continuously look ahead to advance the future of our industry, and we relentlessly seek value for our clients because their success is our success. • To achieve that, we replace outdated operational practices based on hierarchy, silos and elitist leadership models and establish a ground for Idea Meritocracy, to simultaneously operate both efficiently and innovatively. With these aims; for more than three decades, the people of Marm Assistance have transformed the assistance needs into products that serve the vital needs of a growing industry. Today, we’re one of the world’s largest assistance providers, with 160+ employees serving customers in Europe, the Middle East, the Caucasus & Asia. “Born and Bred in Turkey”, with an HQ in Istanbul and offices in Singapore and Dubai, we shape assistance solutions (tailor-made) exclusive for your unique needs. Moreover, deliver high-quality services provided by our exceptional dynamic and diverse, multilingual team consisting of doctors, nurses, technical specialists & IT professionals. *Our Mission Frame* • We create value-adding, ingenious solutions, leveraging cutting-edge technologies to meet our clients’ specific needs. • We are here “to make it possible”, to assist you, in all circumstances, around the world even when it seems impossible. Marm Assistance