Allison Smith

Allison Smith is an experienced IT professional with over 20 years of expertise in problem management, infrastructure analysis, and enterprise collaboration services. Currently, as a Senior Manager of Problem Management at Marriott International, Allison oversees a team handling IT Problem Management across various departments, while also providing subject matter expertise on ITIL processes. Previous roles included responsibilities as a Senior Services Manager, where Allison developed roadmaps for collaboration services and created analytic dashboards for service monitoring. Prior experience includes positions such as Senior Consultant at Enso Technologies, where Allison managed migrations and upgrades for Microsoft Exchange and Windows systems, and network administration roles focusing on backup solutions and enterprise applications. Allison holds a Bachelor of Science degree in Math/Science Education from the University of Maryland.