Eric C. is an Information Technology Director with 20 years of experience in Contact Center and IT operations, specializing in IVR, CRM, and telecommunications. Currently, Eric oversees the technology team at Marriott International, focusing on enhancing guest and associate experiences through strategic technology solutions. Previously, Eric held various roles at Marriott International and Marriott Vacations Worldwide, where they managed telecommunications for over 15,000 users and led significant migrations to cloud-based contact centers. Eric holds a Bachelor's degree in Information Systems Technology from Weber State University.
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