Frid Edmond

Frid Edmond is an accomplished leader in the hospitality industry with extensive experience at Marriott International. Currently serving as Senior Vice President of Customer Engagement Centers, Frid oversees a team of 6,450 associates and manages over 46 million customer interactions annually. Frid's previous roles include Vice President of Platform Operations and Loyalty, where a $235 million Property Management System integration was spearheaded, and Vice President of Global Operations – Loyalty, focused on daily operations for the Loyalty Operations business unit. Earlier experience encompasses management positions at the Chicago Marriott Downtown, Area Director of Operations & Continent Lodging Services, Director of Implementation for Global Operations Services, and various management roles at multiple Marriott hotels. Frid Edmond's strategic leadership has consistently driven operational excellence and enhanced guest experiences across Marriott’s global portfolio.