Vilma Souza

Vilma Souza is an experienced IT leader with over 16 years at Mars, currently serving as Infrastructure Integration Sr Lead, where responsibilities include strategizing end-to-end Service Delivery for the Global Digital Operations organization with a focus on Digital Core strategy. Previous roles include Global IT Program Manager, where a two-year global program was successfully led to enhance organizational efficiency and IT user experience, and Global PMO & IT Service Manager, overseeing IT Field Services globally with a significant annual service and project budget. Additional roles span IT Operations Lead and Global IT Service Management Specialist, emphasizing process improvement and training based on ITIL best practices. Prior to Mars, Vilma worked as a Unix Support Analyst at Embraer, playing a crucial role in strategic projects. Educational credentials include an MBA in Project Management from FGV - Fundação Getulio Vargas.