Muhammad Ali ismail

An experienced IT Leader who builds digital transformation strategies and road maps for businesses to serve their technology needs. The catalyst of change to deliver projects successfully that support businesses in achieving their goals. Optimizing the IT organizational structure and transforming the team to cater to evolving expectations from IT.

I have rich experience working in Retail, Pharmaceuticals, BPO industry with a Bachelors in Computer Science from NICE, a Master of Business Administration (M.B.A.) focused in Marketing from NICE, and a Master of Philosophy (MPhil) focused on Business administration from IOBM.

Expertise:

- IT Strategy Planning & Development,

- IT Architecture Design & Development,

- Digital Business

- ERP– Enterprise Resource Planning implementation

- IT Applications Management

- IT Project & Program Management

- Business Process Re-Engineering and Management

- Team Performance Management & Development and

- Vendor Relationships Management

Projects:

- Microsoft Dynamics Retail Management System (RMS) - POS

- Human Resource Management System - CONNECT

- Helpdesk Management System

- Customer Relationship Management Pharma

- CAPA Management System

- Online Appraisal Management System

- Fleet management system

- E-Detailing Mobile App and Analytics WebPortal