Lums Thevathasan currently serves as the Head of Customer Experience at MarTrust since February 2023, following a consultancy role focused on customer experience and contact centers from February 2022 to February 2023. Previous experience includes Director of Customer Operations at Openpay, where responsibilities encompassed customer engagement and service improvements, along with significant leadership roles in various other organizations, such as Director of Business Development & Planning at Exellar Technologies, and Head of Customer Experience at Easylife Group Limited. Lums has a proven track record of driving transformational change, enhancing customer journeys, and managing multi-channel contact center operations across numerous companies. Educational background includes a degree in Business Administration and Management from the University of Essex.
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