Cynthia Ameyaw

Cynthia Ameyaw is an experienced professional with a diverse background in customer service and agile project management. Currently serving as a Customer Service Agent at Maryland MVA - MDOT since June 2021, Cynthia previously held the role of Scrum Master at Ross Stores, Inc. from January 2020 to September 2022, where responsibilities included facilitating scrum events, coaching the product owner, and helping teams with agile practices. Prior experience also includes working as a Customer Service Agent at Marriott Hotels from May 2012 to September 2020, where duties involved greeting guests, managing front desk operations, and resolving conflicts. Earlier in the career, Cynthia worked as a Medical Records Technician at Stafford Hospital Center from September 2009 to February 2011, focusing on patient record management and electronic health records. Cynthia holds a Bachelor of Science in Healthcare Management from Walden University.