Masaryk University
Michaela Stetiarova is a seasoned Service Designer and CX Consultant with extensive experience in enhancing digital services and customer experiences for businesses across various sectors. Currently operating through michaelastetiarova.com, Michaela focuses on identifying opportunities through stakeholder mapping and customer journeys, facilitating workshops, validating concepts, and implementing actionable design strategies. Michaela serves as a Semester Guarantor for a new undergraduate program in Service Design at Masaryk University, alongside roles as a lecturer, mentoring students in service design principles. Previous positions include CX Design Lead at HP, Service Designer and Strategist at Kiwi.com, and contributions to community-building initiatives such as Femme Palette Slovakia. Michaela holds a Master's degree in Service Design from Seoul National University of Science and Technology, along with qualifications in Design, Innovation, Technology, and Industrial Design from notable institutions.
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Masaryk University
Masaryk University, located in Brno, is the second-largest public university in the Czech Republic and the leading higher education institution in Moravia. At present it comprises nine faculties with more than 200 departments, institutes and clinics.