Mascom is the mobile market leader in Botswana with close to 1.6 million customers across the board. Following its innovation drive Mascom was the first operator to deploy a 3G network in Botswana (2008) and it is one of the first operators of the SADC region to deploy a 4G/LTE pilot.

Mascom was licensed on February 17th 1998 as one of the companies assigned to establish, maintain and operate a GSM mobile network in Botswana. The Mascom network was launched five weeks after licensing, establishing a reputation of credibility and innovation to date.

Mobile

Telecommunications

Mascom Wireless

Mascom Wireless' headquarters in Gaborone, Botswana

This department provides technical assistance and support to ensure smooth IT operations and service delivery.

IT Support Services

The Engineering and Network Management team at Mascom Wireless is responsible for designing, optimizing, and maintaining the company's advanced mobile network infrastructure. This team ensures the reliability and efficiency of services for nearly 1.6 million customers, deploying cutting-edge technologies like 3G and 4G/LTE, while managing network performance, security, and project implementation. Their expertise spans various functions, including radio access, core network management, traffic optimization, and data security, to drive innovation and enhance user experience across Botswana.

Engineering and Network Management

The Sales and Business Development team at Mascom Wireless is responsible for driving revenue growth and expanding the company's market presence. They engage with corporate clients and government entities to promote Mascom's innovative mobile solutions, manage key accounts, and cultivate partnerships. This team also focuses on customer retention and service excellence, ensuring that client needs are met while identifying new business opportunities across various sectors.

Sales and Business Development

The Operations and Customer Support team at Mascom Wireless is dedicated to ensuring an exceptional customer experience while efficiently managing technical and operational aspects of the mobile network. This team handles inquiries, supports fintech initiatives, manages billing and fraud detection, and collaborates with retail and digital platforms to enhance service delivery. Their goal is to uphold Mascom's reputation for innovation and reliability by providing timely and effective support to its 1.6 million customers.

Operations and Customer Support

This department focuses on managing and optimizing network infrastructure and operations.

Network Operations

The Communications and Digital Strategy team at Mascom Wireless focuses on enhancing the company's brand visibility and engagement across digital platforms while driving innovative communication strategies. This team collaborates on internal and external communication initiatives, manages public relations, and ensures effective messaging that reinforces Mascom's leadership in the mobile market. Furthermore, they leverage digital tools to analyze customer insights, promoting value-added services and strengthening relationships with stakeholders across various sectors.

Communications and Digital Strategy

The Finance and Accounting team at Mascom Wireless plays a crucial role in managing the company's financial health and ensuring compliance with regulatory standards. They are responsible for financial reporting, budgeting, and forecasting, as well as overseeing accounts payable and receivable. Additionally, the team focuses on revenue assurance and managing financial systems, supporting Mascom's continued innovation and growth in the competitive telecommunications market.

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Other teams

Engineering and Network Management

Sales and Business Development

Operations and Customer Support

Network Operations

Communications and Digital Strategy

Finance and Accounting