Operations and Customer Support

The Operations and Customer Support team at Mascom Wireless is dedicated to ensuring an exceptional customer experience while efficiently managing technical and operational aspects of the mobile network. This team handles inquiries, supports fintech initiatives, manages billing and fraud detection, and collaborates with retail and digital platforms to enhance service delivery. Their goal is to uphold Mascom's reputation for innovation and reliability by providing timely and effective support to its 1.6 million customers.