Joana Demello-Moniz

Joana DeMello-Moniz currently serves as the Associate Director of Quality Assurance and Training at Mass General Brigham, where responsibilities include overseeing audit programs and promoting a culture of continuous improvement within the organization. Prior to this role, Joana DeMello-Moniz worked at Massachusetts General Physicians Organization as Senior Manager of PFS Operations, leading a team of over 40 employees and managing budgets and operational reporting. Joana DeMello-Moniz has held various positions in patient financial services, including Operations Manager and Billing & A/R Manager at MGPO, Director of Billing Operations at Priority Management Group, and managerial roles at University Medicine Foundation, Care New England, Butler Hospital, Lifespan, and Blue Cross Blue Shield of Rhode Island. Joana DeMello-Moniz holds a degree from Johnson & Wales University.