Pamela Madden

Pamela Madden serves as the Director of Program Operations for the Massachusetts League of Community Health Centers, where responsibilities include overseeing strategic direction and management of multiple student loan repayment programs for health and human services professionals since April 2023. Prior to this role, Pamela worked as a Substitute Teacher for the Bridgewater-Raynham Regional School District, focusing on student instruction and conflict resolution. Earlier experience includes serving as an Independent Consultant at Iora Health, where Pamela developed comprehensive business operation manuals and metrics for contact centers. Additionally, Pamela held managerial positions at American Student Assistance, leading teams in counseling services and borrower advocacy, enhancing customer satisfaction through effective complaint resolution strategies. Pamela earned a Bachelor of Arts in Legal Studies from the University of Massachusetts, Amherst.