Massachusetts League of Community Health Centers
Pamela Madden serves as the Director of Program Operations for the Massachusetts League of Community Health Centers, where responsibilities include overseeing strategic direction and management of multiple student loan repayment programs for health and human services professionals since April 2023. Prior to this role, Pamela worked as a Substitute Teacher for the Bridgewater-Raynham Regional School District, focusing on student instruction and conflict resolution. Earlier experience includes serving as an Independent Consultant at Iora Health, where Pamela developed comprehensive business operation manuals and metrics for contact centers. Additionally, Pamela held managerial positions at American Student Assistance, leading teams in counseling services and borrower advocacy, enhancing customer satisfaction through effective complaint resolution strategies. Pamela earned a Bachelor of Arts in Legal Studies from the University of Massachusetts, Amherst.
Massachusetts League of Community Health Centers
The Massachusetts League of Community Health Centers (League) is a non-profit, statewide association representing and serving the needs of the state's 52 community health center organizations, which serve more than 1,000,000 state residents through over 300 sites. The League serves as an information source on community-based health care to policymakers, opinion leaders and the media and provides a wide range of technical assistance to its members and communities, including: analysis of state and federal health regulatory and policy issues affecting health centers; training and education for health center administrators, clinicians and board members; promotion and management of clinical quality initiatives across the health center network; workforce development programs to increase recruitment of primary care physicians and to provide career training for health center employees and local residents seeking entry-level positions at health centers; information technology development primarily focused on helping health centers upgrade their information technology systems and capacity for using data; and general support to expand health access through work with local health and advocacy organizations seeking to open health centers in their communities.