Deanna Burger

Deanna Burger is a seasoned Learning Consultant at MassMutual since April 2013, specializing in training needs analysis, lesson plan development, and post-course effectiveness evaluation. Previous roles at MassMutual include Account Manager, where Deanna managed large client accounts and ensured compliance with service agreements, and Customer Service Team Specialist, overseeing call center operations and quality assurance. Deanna's career also features experience as a Customer Service Representative at Travel Insured International, excelling in high-volume sales and customer service, and as an Accounting Technician at The Hartford, where responsibilities included managing ACH claim payments and supporting claims processing. Deanna is pursuing a Bachelor of Science in Organizational Leadership & Learning from the University of Louisville, with earlier education including an Associate's degree in General Studies from Manchester Community College.