Erica is a seasoned Business Consultant at MassMutual, with experience since July 2016, focusing on MMUS Product. Prior to this role, Erica served as a Life Claim Examiner and Abandoned Property SME at The Hartford, and held the position of Associate Client Tech in Agency Interface Services. Earlier experience includes working as an Operation Support Specialist and Life Claims Assistant at MassMutual Financial Group. Erica's career began at The LEGO Group, where a range of roles included Sr IT Service Desk Analyst and Customer Service Representative. Erica holds an Associate's degree from Springfield Technical Community College and a high school diploma from East Longmeadow High School.
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