Maria Mercedes Reis

Maria Mercedes Reis currently serves as the Interim Director of Operational Management for the Life Call Center at MassMutual, leading a team of twelve customer service representatives. Since joining MassMutual in January 1998, Maria has held various positions, including team lead for the Life New Business 1035 Exchange & Delivery team, where responsibilities included monitoring client satisfaction and guiding employees through complex issues. Additionally, Maria has experience as an Annuity Case Manager, where application processing and effective communication with customers were key tasks, as well as a role in Variable Life Customer Service, focusing on quality assurance and policyholder support.