Paul Vo

Paul Vo currently serves as the Head of Annuity and PRT Customer Care at MassMutual since January 2021, following progression to Senior Director and Call Center Director. Prior experience includes a role as Claims Service Leader at Allstate, where responsibilities involved adjusting wind/hail claims, and positions at Esurance and Kemper as Liability Claims Unit Manager and Claims Casualty Team Manager, respectively, focusing on training and compliance in claims investigations. From 2005 to 2018, Paul Vo held various positions at State Farm, starting as Claims Representative, advancing to Claim Team Manager, and ultimately leading the development of senior team leads. Earlier, Paul Vo worked as a Kickboxing Instructor at Ultimate Performance Complex. Educationally, Paul Vo holds two Bachelor of Science degrees in Business Management and Business Administration from the University of Phoenix.