Steven Cole is a seasoned IT professional currently serving as the Director of ServiceNow Product Delivery at MassMutual, where they leverage a strong background in workflow and knowledge management. Previously, Steven held various roles at Bose Corporation, including Incident Manager and Acting Service Desk Manager, where they enhanced operational processes and managed critical incidents. Additionally, they served as a Solutions Engineer at Dell Technologies, focusing on developing and optimizing enterprise service portals. Steven earned both a Bachelor's and a Master's degree in Business Management from Fitchburg State University and Assumption University, respectively.
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