Andrew Jones is currently a Business Operations Director at Mastercard, specializing in IT Service Management and leading a team of Site Reliability Engineers for the global Payment Gateway. Previously, Andrew held various roles at Mastercard and Transaction Network Services, including Engineer, Senior Engineer, and Network Operations Team Leader, where responsibilities encompassed incident management and ensuring service availability. Andrew's expertise lies in production readiness and implementing ITSM best practices to enhance service improvement.
This person is not in any teams
This person is not in any offices