Anthony Boyd has a diverse background in technical and analytical roles, with experience spanning multiple positions at Spectrum from November 2019 to January 2022, including Associate Business Analyst and Telephony Trouble Ticket Advisor II. In these roles, Anthony focused on resolving Accounts Payable and procurement issues, maintaining high first call resolution rates, and communicating maintenance events to executive leadership. Additionally, responsibilities included creating automated reports and troubleshooting internal outages. Since April 2022, Anthony has worked at Mastercard as a Customer Technical Services Analyst II and Senior Configuration Management Analyst, furthering expertise in technical services. Anthony holds a degree in Computer Programming from LaunchCode, obtained between 2021 and 2022.
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