Charles Ratchager is currently the Director of Product Operations for Cross Border Services at Mastercard. With over 20 years of experience in banking operations and transformations, they have held significant roles at notable institutions including HSBC, Citi, and GEKKO LLC. Charles began their career in internal audit at Tata Motors and quickly advanced to leadership positions, focusing on process improvements and customer experience. They are a fellow member of The Institute of Chartered Accountants of India and hold accreditation as a Change Management Practitioner.
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