Emily McLaughlin is a Lead Reliability Engineer at Mastercard, where they oversee ITSM processes focused on incident and problem management, driving strategic initiatives to enhance efficiency. With over 5 years of experience in the financial technology industry, Emily has successfully led Six Sigma Green Belt projects and contributed to continuous improvement efforts by mentoring peers. They hold a B.S. in Engineering Management from Missouri University of Science and Technology, where they combined technical expertise with robust business skills gained through roles in research and tutoring. Prior to their current position, Emily served as an Engineer I and later as a Senior Engineer at Mastercard, as well as in various roles at Hunter Engineering Company and Focus Bank.
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