Eric Forister

Eric Forister is a veteran customer experience leader currently serving as the Director of Customer Experience & Engagement at Mastercard. With a rich background in customer feedback management and strategic insights, they have consistently met and exceeded satisfaction, retention, and growth targets. Prior to their role at Mastercard, Eric held senior positions at InMoment and MaritzCX, achieving notable success in client engagement and satisfaction metrics. They are recognized as a trusted advisor and collaborative leader, skilled in nurturing relationships across various organizational levels. Eric continues to enhance their expertise through ongoing education at the University of Missouri-Saint Louis.