Eric O. has over two decades of experience in business operations, customer support, and project management, currently serving as Vice President of Customer Operations and Triage at Mastercard since June 2010. In this role, Eric has led the creation of a global organization to manage high-priority service requests and established a comprehensive triage process. Previous positions at Mastercard include Vice President of Commercial Business Operations and Director of Shared Services BizOps, focusing on optimizing operations and compliance. Eric's experience also spans roles at NetIQ, Quest Software, Goodmans Inc., and McFarlaneToys, demonstrating a strong background in CRM, training, and project management. Eric holds an Associate's Degree in Business Communications from Saddleback College. Currently, Eric is a member of the Executive Council for Leading Change, an exclusive group for business leaders.
This person is not in the org chart
This person is not in any teams
This person is not in any offices