Heli Dempsey

Heli Dempsey is currently the Director of Technical Program Management at Mastercard, where they lead a global team focused on service delivery for key programs and bridge gaps between various teams to ensure successful project execution. Previously, Heli served as the EMEA Manager of Customer Success Engineering at Citrix, managing a team of Customer Success Engineers and enhancing customer engagement. They also held roles at Cisco and NNIT, focusing on service delivery and customer relationship management. Heli's educational background includes a BSc in Economics and Business Administration from Aalto University and an MSc in International Law, Economics and Management from Copenhagen Business School.