Jay Wilkins has extensive experience in IT management and support, currently serving as the Team Lead at Mastercard since April 2018, overseeing a geographically dispersed team in a follow-the-sun support model. Previous roles at Mastercard include Manager and Lead, focusing on user integration and vulnerability management, respectively. Prior to Mastercard, Jay worked at Washington University in St. Louis as a Systems Engineer II and Systems Administrator, providing tier 3 support and contributing to significant infrastructure projects. Experience also includes IT support roles at SAIC and military service as a Bandsman in the US Army, complemented by a strong educational background with multiple degrees in Information Technology Management, Information Management/Cybersecurity, and Chemistry.
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