Jayanti Ghosal is a Senior Customer Support & Success Professional with over 15 years of global experience in customer experience strategic planning and business development across the Asia-Pacific and Middle East regions. Currently a Senior Customer Success Specialist in Cybersecurity Payments at Mastercard, Jayanti has previously held roles including Senior Manager of People Operations at Plooto and Group Human Resources Manager at Destinations of the World. With expertise in customer success, strategic business development, and organizational growth, Jayanti has successfully led diverse teams and initiatives aimed at enhancing client engagement and business performance. They hold a Bachelor of Arts with English Honors from the University of Calcutta and completed advanced executive management training at the University of Toronto.
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