Jon Carroll is a Director of Business Operations with over 15 years of high-level management experience and more than 10 years in call center management and operations. They have consistently been rated in the top tier of annual performance reviews and co-created a mobile application that centralizes call center workforce data and technologies. Their previous roles include Workforce Manager at APC by Schneider Electric, where they managed a global team of analysts and oversaw workforce tools, and various positions at Mastercard from 2019 to 2023. Currently, Jon is pursuing a Bachelor of Arts in Communications at Western Illinois University.
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