Jordan H. is an IT professional with over 19 years of experience in data center operations, cloud systems, and application support. They have provided technical support and incident response for a leading stock exchange, and have worked in various roles including IT Operations Technician, Disaster Recovery Technician, and Application Support Engineer. Jordan's expertise encompasses infrastructure support, system performance optimization, and technical training. They hold a CompTIA A+ certification and have consistently demonstrated a commitment to operational continuity and process improvement. Currently, Jordan serves as a Senior BizOps Engineer at Mastercard.
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