Lucy Z.

Lucy Z. is a highly experienced customer success professional with a strong background in managing and building teams. Currently serving as Customer Success Director at Mastercard since May 2022, Lucy leads a team of three Customer Success Managers focused on identity-related products. Previously, as Manager of Customer Success for APAC at Mastercard, Lucy was instrumental in establishing the regional team. At Ekata, also a Mastercard company, Lucy held the position of Regional Sr. Customer Success Manager, where key responsibilities included renewal and revenue management. Lucy's prior experience includes roles at Pelago as Key Account Manager and at Booking.com, where significant market growth and top account acquisitions were achieved. Lucy earned a Bachelor's Degree in Hospitality Management with a specialization in Entrepreneurship, Design, and Project Management from Les Roches Gruyere University of Applied Science.