Prathap Bv is a detail-oriented Senior ServiceNow Developer with over 11 years of experience specializing in ITSM, ITOM, and automation solutions. Currently at Mastercard, they administer and implement ITSM processes while also managing cloud service operations. Prathap has held significant roles at several organizations, where they designed and optimized ServiceNow modules, developed integrations, and led digital transformation initiatives. They hold a Bachelor of Commerce in Computer Science from Gulbarga University and multiple ServiceNow certifications, showcasing a commitment to continuous learning and innovation in improving IT service delivery.
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