Rita Grilo is a seasoned business analyst with extensive experience in revenue operations and customer success. Currently serving as a Senior Business Analyst in Revenue System Operations at Mastercard since December 2025, Rita has previously held significant roles at Remote as a Senior RevOps Specialist and Sales Operations Program Manager from January 2022 to May 2025. Rita's earlier career includes positions at Codacy as a Business Strategy and Operations Manager and Customer Success Manager, as well as a role as an easyJet Project Trainer at Webhelp. Rita's professional journey began at PayPlan, progressing from a Creditors Helpline Case Officer to a Customer Service Team Leader, showcasing strong leadership and operational expertise. Rita holds a Licentiate degree in Sociology from Iscte - Instituto Universitário de Lisboa, acquired between 2000 and 2005.
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