Scott Horace is the Senior Vice President of Global Customer Delivery & Care at Mastercard, having joined the company in 1995. In this role, Scott defines global strategies and oversees the Global Contact Center Management organization, ensuring exceptional customer service across Mastercard's portfolios. Throughout a distinguished career, Scott has held various progressive positions within Mastercard, demonstrating strong relationship management skills and a passion for customer service. Scott holds a Bachelor of Science degree in Mass Communications from Southeast Missouri State University.
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