Simon Butler

Simon Butler is a seasoned professional in customer operations planning, currently serving as the Senior Vice President of Operational Excellence in Global Customer Care at Mastercard. With a proven track record in large and complex operations, Simon has held leadership positions at various organizations, including esure and Fiserv, where they drove operational change and fostered a culture of continuous improvement. Simon's expertise spans multiple site functions and stakeholder management, complemented by a Bachelor of Science degree in Customer Contact Planning and Management from the University of Ulster. They have also been recognized as a multiple winner, finalist, and judge of industry excellence awards in Customer Contact Operations and Planning.