Susan Smith

Susan Smith is a seasoned professional in program and project management with extensive experience in business analysis and systems integration. Currently serving as the Lead Technical Program Manager at Mastercard since 2011, Susan has also held various roles including Consultant Project Management, Senior Business Analyst, and Manager of Software Engineering. Prior positions include Senior Business Analyst at TDK Technologies and a long tenure at AIG American General, where responsibilities included managing a team of analysts, improving productivity through process enhancements, and developing cost estimation tools. Susan’s early career featured roles as a Programmer Analyst and Associate Programmer Analyst, contributing to the development of impactful IT solutions. Susan earned a BA in Management from the University of Illinois at Springfield.