Tom Reitz

Tom Reitz is currently a Director at MasterCard, where they lead the global chargeback rules and manage the evolution of chargeback guidelines. With over 25 years of experience in payments and chargebacks, Tom has developed expertise in dispute resolution and is a recognized subject matter expert in complex customer disputes. Previously, they held multiple roles at MasterCard, including Sr. Chargeback Specialist and Manager, and worked at Visa and First Horizon Bank, where they managed various aspects of the chargeback process. Tom is also dedicated to mentoring their team and supporting customer training initiatives.