Wilson Diaz

Wilson Diaz is an experienced professional in customer support and operations, currently serving as Director of Customer Technical Support (CTS) and Digital Customer Support (DCS) at Mastercard, as well as holding the position of Global Director, Customer Quality Acceptance. Prior roles include Vice President of Operations and Client Relations Manager at ICG, and Manager of Information Systems at Uniweld Products, Inc. Wilson Diaz began a career as an Associate Consultant at DHS & Associates. Educational credentials include an MBA in Management from the University of Miami Herbert Business School and postgraduate studies in Software Engineering from Universidad Industrial de Santander.