Yerlan Bulekov has extensive experience in customer service and technical support, having worked primarily with DHL and Mastercard. At DHL, from November 2012 to May 2022, Yerlan served as a Customer Service Advisor and later as an Internal Auditor, focusing on client interactions and audit processes to enhance service delivery. From March 2025 to February 2025, Yerlan was a Senior Customer Technical Services Analyst at Mastercard, leading investigations into complex customer issues and maintaining business relationships. Previous roles include a Customer Technical Services Analyst II at Mastercard, responsible for customer satisfaction and technical support, and a Medical Sales Representative at Nestlé, where Yerlan developed brand strategies and conducted physician outreach. An educational background in medicine was obtained from Asfendiyarov Kazakh National Medical University, culminating in a Bachelor’s Degree.
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