Courtney J.

Courtney J. has a diverse work experience spanning various roles and industries. Courtney is currently employed at MasterClass as a Support Operations Manager, a position they have held since August 2021.

Prior to joining MasterClass, Courtney worked at Salesforce for four years. Courtney started as a User Success Manager in January 2017, providing support and guidance to users of Salesforce products. In October 2020, they transitioned to the role of Senior Product Analyst, where they analyzed product data and made recommendations for improvements. Their tenure at Salesforce ended in July 2021.

Before Salesforce, Courtney was a Product Manager at Cloudability from September 2015 to September 2016. As a Product Manager, they were responsible for overseeing the development and launch of new products.

Courtney's earliest work experience was at 23andMe, where they worked from January 2013 to February 2015. In this role, titled Customer Care and Provider Program, they handled customer inquiries and managed the provider program.

With their range of experience in operations, analysis, and customer service, Courtney J. brings a well-rounded skill set to their current role at MasterClass.

Courtney J. has a B.A. degree in International Studies and Asian Studies from UC Irvine. Courtney also attended Fudan University for a joint program in International Studies. Additionally, Courtney J. completed a program in Web and iOS Development at Coding Dojo. Courtney has obtained multiple certifications, including Salesforce Certified Marketing Cloud Email Specialist, Project Management Professional (PMP), Salesforce Certified Community Cloud Consultant, Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Advanced Administrator, and Salesforce Certified Administrator.