Joy Bhatacharya

Joy Bhatacharya is a seasoned Customer Success Manager currently at MasterControl, specializing in enterprise clients in the USA and EMEA since September 2021. Previously, Joy held customer success roles at Mapp Digital, focusing on enhancing customer experience and retention across EMEA and APAC, and MarketOne International, where responsibilities included managing a significant revenue portfolio and client communications. Earlier experience includes leadership positions at Harte Hanks, Alchemy Worx, and Pico Group, developing strategic account plans and driving business growth. Joy's career commenced with roles in sales and account management at Electra Events & Exhibitions, Pico Global, and Finolex Cables Ltd. Joy holds a Bachelor of Commerce degree with a focus on Economics from Delhi University.