Claire Ralphson-Cook

Claire Ralphson-Cook is an accomplished professional with extensive experience in customer and market insight, currently serving as the Head of Customer & Market Insight at Matalan since April 2024. Prior to this, Claire held the role of Director of Insight, Strategy & Data at The Insight Institute from March 2023 to April 2024 and led customer and market insight initiatives at New Look from September 2016 to March 2023. Claire's background includes significant positions at Red Onion Research, Thinktank International Research, Research International, and Rhetorik Solutions, managing key client accounts and developing research strategies for various high-profile brands. Claire holds an MA in Women’s History from Royal Holloway, a BA (Hons) in History & Literature, a BSc in Psychology from the University of Wales, Aberystwyth, and has completed a course in Big Data Analytics.