Pooya Pourak

Pooya Pourak's work experience includes a diverse range of roles in various industries. In 2020, they co-founded and became the CEO of MatchNice, a Public Benefit Corporation focused on launching an impact-centric fundraising platform for nonprofits. Pooya aims to connect the nonprofit ecosystem and maximize social impact through transparency and connectivity in online fundraising.

Beginning in 2021, Pooya served as a Strategic Advisor at Sigma Resources LLC, providing advisory and management consulting services in partnership with Deloitte Consulting. Their focus was on digital service delivery in government, utilizing Human-Centered Design, Customer Experience, and User Experience to improve the effectiveness of digital transformation efforts.

In 2022, Pooya joined City League as a Board Member and later took on the role of Fundraising Committee Chair. City League is a St. Louis-based nonprofit that aims to develop the next generation of youth through engagement in sports and extracurricular activities.

Prior to their current roles, Pooya worked at Deloitte as a Manager in Customer Strategy & Applied Design from 2019 to 2021. Pooya integrated Customer Experience and Human-Centered Design with Agile delivery for large-scale digital transformation projects in government, with a focus on serving underserved populations through Health and Human Services.

Before Deloitte, Pooya held multiple roles at PeopleMetrics from 2017 to 2018. Pooya served as the Director of Sales and Marketing Operations, Head of Customer Experience Program Management, and a Program Consultant for Customer Experience Management. Pooya led sales, marketing, and customer success initiatives, consulted on best practices for customer experience, and implemented enterprise software as a service (SaaS) solutions.

Prior to PeopleMetrics, Pooya worked at Wodify as a Product Owner, managing core product features and collaborating with cross-functional teams to release weekly software updates and platform features.

At Delta Air Lines, Pooya worked from 2009 to 2016 in various roles, including Analytics Leader, Specialist, Fleet Performance Coordinator, and Co-op/Intern. Pooya led Delta's analytics revolution in customer experience, implemented Customer Experience Management platforms, and drove continuous improvement initiatives through data analysis and project leadership.

In 2011, Pooya served as a Head Teaching Assistant at the Georgia Institute of Technology, where they instructed and led a class in Supply Chain Manufacturing, applying real-world scenarios to classroom theory.

Throughout their career, Pooya has demonstrated expertise in strategic advisory, management consulting, customer experience, fundraising, and project management across industries.

Pooya Pourak earned a Bachelor of Science (BS) degree in Industrial & Systems Engineering from the Georgia Institute of Technology, where they attended from 2007 to 2012. In addition to their formal education, they have obtained several certifications. In 2014, Pooya obtained a Lean Six Sigma Green Belt Certification from Delta Air Lines. In 2019, they received a Certified Customer Experience Professional (CCXP) certification from the Customer Experience Professionals Association (CXPA) and a Medallia Certified Professional certification from Medallia. Most recently, in 2020, Pooya obtained a 200-Hour Yoga Instructor Certification from Yoga Habit.