Rogerio Venturella

Rogerio VENTURELLA currently serves as Head Customer Care at Matera, leading a high-performance team of 80 professionals and ensuring quality service processes. Prior experience includes roles as IT Manager at TOTVS and Dimensa Tecnologia, focusing on agile governance and product support in the financial sector, managing teams, and defining key performance indicators. Rogerio also held management positions at Escala City, Salux Informatização em Saúde, and Getnet, demonstrating expertise in operations, risk management, and service desk oversight. Educational qualifications include multiple MBAs in Business Administration and Information Technology, with ongoing studies in Finance and Banking at Pontifícia Universidade Católica do Rio Grande do Sul.